Advanced Recreation Facilities Business Management II (ILC-OL)

Advanced Recreation Facilities Business Management II - Instructor-led Course (Online)

• Module 6: Customer Service and Patron Relations – Fred Horvath
  Tuesday, October 20 and Thursday, October 22 – 8:30 am to 11:30 am
• Module 7: Human Resources Management – Union and Non-Union Work Environments – Jamie Knight and Lucas Mapplebeck
  Tuesday, October 27 and Thursday, October 29 – 8:30 am to 11:30 am
• Module 8: Supply Chain Management – LouAnn Birkett
  Tuesday, November 3 and Thursday, November 5 - 8:30 am to 11:30 am
• Module 9: Public-Private Partnerships – Fred Horvath
  Tuesday, November 10 and Thursday, November 12 – 8:30 am to 11:30 am
• Module 10: Social Media Strategy – Brian Lambie
  
• Tuesday, November 17 – 8:30 am to 11:30 am (Note: there is only this one 3 hour session for Social Media Strategy)
• Online Exam
  Thursday, November 19 – 8:30 am to 11:30 am

Course Information

Instructors: Frederick Horvath, CRFP, CMM III, Director of Operations, Municipality of Clarington (Retired), Jamie Knight, LL.B., Partner, Filion Wakely Thorup Angeletti LLP, LouAnn Birkett, CSCMP, Purchasing Manager, Regional Municipality of Durham (Retired), and Brian Lambie, President, Redbrick Communications

NOTE: This course will be taught using video conferencing software that enables the user to meet with the course instructor and other participants online. Participants need no special computer skills or set-up other than:

• an internet connection that should be able to provide a data download and upload minimum speeds of one Megabit per second (Mbps) or better - broadband connection is recommended.
• a computer and monitor
• a webcam, not compulsory but recommended
• a microphone
• desire to interact, network, and learn from the comfort of their home/office. 

All course instruction and examination will be completed online in real time.

This course is worth 35 professional development credits towards recertification of any ORFA professional designation