Advanced Recreation Facilities Business Management II (ILC-OL)

Advanced Recreation Facilities Business Management II - Instructor-led Course (Online)

• Module 6: Customer Service and Patron Relations – Frederick Horvath
  Monday, May 3 and Tuesday, May 4 – 9:00 am to 12:00 Noon
• Module 7: Human Resources Management – Union and Non-Union Work Environments – Lucas Mapplebeck
  Wednesday, May 5 and Thursday, May 6 – 9:00 am to 12:00 Noon
• Module 8: Supply Chain Management – LouAnn Birkett
  Friday, May 7 and Monday, May 10 - 9:00 am to 12:00 Noon
• Module 9: Public-Private Partnerships – Frederick Horvath
  Tuesday, May 11 and Wednesday, May 12 – 9:00 am to 12:00 Noon
• Module 10: Social Media Strategy – Brian Lambie
  Thursday, May 13 – 9:00 am to 12:00 Noon (Note: there is only this one 3 hour session for Social Media Strategy)
• Online Exam
  2 hour online exam opens from Monday, May 17, 9:00 am to Sunday, May 23, 11:59 pm 

Course Information

Instructors: Frederick Horvath, CRFP, CMM III, Director of Operations, Municipality of Clarington (Retired), Lucas Mapplebeck, LL.B., Filion Wakely Thorup Angeletti LLP, LouAnn Birkett, CSCMP, Purchasing Manager, Regional Municipality of Durham (Retired), and Brian Lambie, President, Redbrick Communications

NOTE: This course will be taught using Zoom. Participants need no special computer skills or set-up other than:

• setting up a personal FREE Zoom basic account 
• an internet connection that should be able to provide a data download and upload minimum speeds of one Megabit per second (Mbps) or better - broadband connection is recommended.
• a computer and monitor
• a webcam, not compulsory but recommended
• a microphone
• desire to interact, network, and learn from the comfort of their home/office. 

All course instruction and examination will be completed online in real time.

This course is worth 35 professional development credits towards recertification of any ORFA professional designation