Speakers

Mark Ambler, General Manager (Western Canada), Swish Maintenance Limited, Calgary, Alberta

Mark is a third-generation member of the Swish Group’s founding family. He works with organizations across Canada teaching best practices for institutional cleaning and building maintenance, with a particular focus on infection prevention strategies to help protect public health.


Dan Berger, General Manager, Mattamy Athletic Centre, Ryerson University, Spectra Venue Management, Toronto, Ontario

With over 25 years experience in the sports and entertainment industry, Dan is currently the District General Manager for Spectra Venue Management with a portfolio that includes Ryerson's Mattamy Athletic Centre (Toronto), The Hangar Sport and Events Centre (Toronto), Youngs Sportsplex (Welland), WFCU Centre (Windsor), Budweiser Gardens (London), First Ontario Centre (Hamilton), First Ontario Concert Hall (Hamilton), and Tribute Communities Centre (Oshawa).

He spent 14 years with the Ontario Soccer Association as Director of Facilities overseeing The Ontario Soccer Centre, The Hangar, Lamport Stadium, and the Toronto Soccerplex. He began his career with MCA Concerts Canada as the House Manager of The Molson Amphitheatre. His area of expertise is in finance and operations and holds a BA from the University of Toronto, and an MBA from Dalhousie University.


Suzanne Bernier, CEM, CBCP, MBCI, CMCP, President, SB Crisis Consulting, Toronto, Ontario and Author of Disaster Heroes

A former journalist and government press secretary, Suzanne is now a multi-certified, award-winning and internationally recognized crisis management consultant, trainer, speaker and author, who has helped governments, communities and companies plan for, respond to, and recover from disasters for over twenty years. She was named 2016’s ‘Continuity & Resilience Consultant of the Year – North America’ by the Business Continuity Institute (BCI) and had the honor of being a guest speaker at The White House during FEMA’s 2016 Individual & Community Preparedness Awards ceremony. Throughout her career, Suzanne has been professionally and/or personally involved in helping communities respond, rebuild or recover from numerous crises, including the Manchester, San Bernardino, Brussels, and 9/11 terror attacks, the 2016 Fort McMurray, Alberta wildfire, Hurricane Katrina, Hurricane Sandy, the H1N1 pandemic, the 2003 Northeast Blackout, the 1998 “Ice Storm of the Century” in Eastern Canada, as well as numerous floods, fires, and severe storms. More recently, Suzanne has been helping disaster survivors, including terror and mass attack survivors, recover and heal through her volunteer work as Global Ambassador of Stars of HOPE USA, and as an advocate for the San Bernardino terror attack survivors and bereaved families. Suzanne is a Certified Emergency Manager (CEM) through the International Association of Emergency Managers (IAEM), as well as a Certified Business Continuity Professional (CBCP) through the Disaster Recovery Institute (DRI), a certified Member of the Business Continuity Institute (MBCI), and a certified Crisis Management & Communications Professional through ICOR. Suzanne’s critically acclaimed book, Disaster Heroes, tells the stories of ordinary men, women and children who have done extraordinary things to help respond, recover and rebuild following some of the world’s most significant modern disasters. She is currently working on several new projects, including a Disaster Heroes podcast and documentary series.


Gail Botten, Advisor, Program Development, Swimming & Water Safety, Canadian Red Cross, Sharon, Ontario

Gail provides expert advice, leadership and technical support for the Red Cross Swim, and Instructor Development Programs on program content, standards and delivery, collaborates with other colleagues, to prepare the framework, tools and training to facilitate the development and implementation of training resources, coordinates and supports the training and development, responsibilities and duties of the National Swimming and Water Safety Master Instructor Trainers.


Vince Bozzo, former Head of Venue Operations, Maple Leaf Sports & Entertainment, Toronto, Ontario

Vince is the former Head of Venue Operations at Maple Leaf Sports & Entertainment (MLSE). Vince joined MLSE in June 1997 and is responsible for operations at all MLSE venues. A veteran in the sports and entertainment industry, Vince started his career managing the events for MLSE 22 years ago. He is a graduate of the International Association of Venue Managers Facility Management Program and holds a Bachelor of Arts from McGill University.


Marisa Carpino, Director, Community Services, City of Pickering, Ontario

With 25 years experience in municipal recreation, Marisa Carpino is responsible for the strategic development of high quality recreational and cultural opportunities for the community, maintenance and construction of Corporate facilities, Corporate Security, and the operation of Public Works (parks, roads, fleet and property maintenance). In her role, Marisa employs a holistic approach to the planning and implementation of events within the City of Pickering that utilizes available municipal resources and engages strategic community and corporate partners. Marisa Carpino is a graduate of Dalhousie University, Master of Arts (Leisure Studies) and Wilfrid Laurier University, Bachelor of Arts (Honours Physical Education).


Aileen Cassells, Deputy Chief, Emergency Management Operations, Office of the Fire Marshal and Emergency Management, Ministry of the Solicitor General, Toronto, Ontario

Aileen has worked in the field of Emergency Management for 18 years in the Ontario Public Service. She has established and managed provincial, corporate and ministry operations centres during emergency events including flooding and forest fires, G8/G20, SARS, and H1N1. She has led the development of the Ontario Public Service (OPS) and the Ministry of Community Safety and Correctional Services Emergency Management Programs. In addition, she has led a number of key emergency management initiatives including the Pan/Parapan Games Exercise Program, the OPS Continuity of Operations Exercise Program, the Continuity of Government Sector Working Group, and the Accessibility Planning Working Group, which have resulted in the establishment of best practices inside and outside of the OPS. In recognition of her work, Aileen has received an Amethyst Award, an Excellence and Distinction in Government Enterprise (EDGE) award, two VOICE awards, and an OFMEM leadership award.


Mario R. Coutinho, Vice President, Stadium Operations and Security, Toronto Blue Jays Baseball Club and Rogers Centre, Toronto, Ontario

Mario was named to his current position in October 2005, overseeing the management of all Event Staff, Medical and Security Operations including, Investigations, Threat/Risk Assessments, BCP, and Emergency Response Planning. He is also responsible for securing large scale events at Rogers Centre, including all Blue Jays home games, concerts and special events. Mario graduated from the University of Toronto with a Bachelor of Science degree in 1985, after having undertaken his secondary schooling at Toronto’s De La Salle College. He began his career with the Blue Jays Baseball Club working part-time in 1982 in game day operations and later employed on a full-time basis in 1989 as the Club’s Manager of Game Operations. He currently serves on the planning committee for the annual Toronto Police Emergency Management Symposium and is a strong supporter of collaborative partnerships between private/public organizations in emergency management and special event planning. Mario is a founding member of SAFE (South Area Facilities and Entertainment Group) and serves on the Board of TAPPS (Toronto Associations of Police and Private Security) and participates in a number of key industry associations including ASIS, NCS4 (National Center for Spectator Sports Safety and Security - Advisory Board member), SMA (Stadium Managers Association(Director at Large 2018–present)) and also serves on the Membership and Technology/Operations Committees).


D/Sgt. Vern Crowley, OPP Cybercrime Investigation Team, GHQ, Orillia, Ontario

Detective Sergeant Crowley is a 29-year member of the Ontario Provincial Police and currently the Team Lead of the OPP Cybercrime Investigations Team, in GHQ, Orillia, Ontario. He had been working on cases involving digital evidence since 2000. He holds several computer industry certifications.


Blair Feltmate, Ph.D., Head, Intact Centre on Climate Adaptation, Faculty of Environment, University of Waterloo, Waterloo, Ontario

Blair is Head, Intact Centre on Climate Adaptation, University of Waterloo. The Intact Centre is an incubator for research and knowledge mobilization, with an aim to limit the negative impacts associated with climate change and extreme weather events in Canada. The Intact Centre was made possible through the generosity of Intact Financial Corporation. Previous positions Blair has held include Vice President, Sustainable Development, Bank of Montreal; Director, Sustainable Development, OPG; Partner, Sustainable Investment Group/YMG Capital Management; and President, Sustainable Systems Associates. His early career began by developing the sustainable development programs for such companies as Noranda, Falconbridge, Placer Dome, Barrick Gold, Consumers Gas and the American Chemistry Council (Washington). He is Chair, Federal Government of Canada Expert Panel on Climate Adaptation and Resilience Results, and he is Chair, Adaptation, Canadian Climate and Clean Growth Institute. He is also Chair, Electricity Transmission and Distribution Adaptation Standard, Canadian Standards Association (CSA); he serves on other flood mitigation Standards committees for CSA. He was Chair/Founder of the Sustainable Electricity Program, Canadian Electricity Association. Blair is also on the Advisory Board of the Global Risk Institute, which is a primary advisor to Canada’s major pension funds. Blair has written textbooks on Sustainable Banking (University of Toronto Press), and Aquatic Ecology (CAB International). He is generally interviewed by TV/radio/newspapers 100-150 times per year, primarily about how to address climate change. He speaks regularly to governments (nationally / internationally) and industry sectors on the need and means to adjust to a changing climate. Blair was an NSERC Post-Doctoral Fellow (University of Waterloo); he holds a Ph.D., Theoretical and Applied Ecology (University of Toronto); M.Sc., Zoology (U of T); M.A., Sustainable Development (Wilfrid Laurier University); Hon. B.Sc., Geography.


Sheri Fink, M.D. Ph.D., Correspondent, The New York Times, New York, New York and Pulitzer Prize-winning Author of Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital

Sheri is the author of the New York Times bestselling book, Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital (Crown, 2013) about choices made in the aftermath of Hurricane Katrina. She is a correspondent at the New York Times, where her and her colleagues' stories on the West Africa Ebola crisis were recognized with the 2015 Pulitzer Prize for international reporting, the George Polk Award for health reporting, and the Overseas Press Club Hal Boyle Award. Her story "The Deadly Choices at Memorial," co-published by ProPublica and the New York Times Magazine, received a 2010 Pulitzer Prize for investigative reporting and a National Magazine Award for reporting. A former relief worker in disaster and conflict zones, Fink received her M.D. and Ph.D. from Stanford University. Her first book, War Hospital: A True Story of Surgery and Survival (PublicAffairs), is about medical professionals under siege during the genocide in Srebrenica, Bosnia-Herzegovina. Five Days at Memorial was the winner of the National Book Critics Circle Award for nonfiction, the PEN/John Kenneth Galbraith Award for nonfiction, the Ridenhour Book Prize, the J. Anthony Lukas Book Prize, the Los Angeles Times Book Prize, the Southern Independent Booksellers Alliance Book Award, the American Medical Writers Association Medical Book Award, and the NASW Science in Society Journalism Book Award.


Jeff Gill, CEM, ABCP, Senior Manager, Standards and Procedures, Canadian Red Cross, Ottawa, Ontario

Jeff’s primary responsibility is to ensure the development and maintenance of operational documents for the organization’s Emergency Management department. In his twelve years with the organization, Jeff has been involved with responses to numerous disasters, most recently having supported the 2018 Ottawa/Gatineau Tornadoes response. Other prominent response support includes the 2015 Fort McMurray fire, 2013 train derailment in Lac-Mégantic, Québec, and deployment to the United States in 2012 following Hurricane Sandy. Before his time with the Red Cross, Jeff was a Senior Consultant for an Emergency Management/Business Continuity firm in Western Canada. In this role, he worked with over 50 organizations over a five-year period. Primary sectors worked with during this time include utilities, education, oil and gas, government, and health. Jeff also spent 13 years with the Department of National Defence (Infantry), where he deployed on multiple national and international operations. He assumed many leadership roles throughout his military career, working both in team, unit, and operations centre environments. Jeff has a BA and MA in English from the Royal Military College of Canada and University of Alberta respectively. He is also a published novelist.


Tanya Grierson, CAP, Recreation Program Supervisor, City of Belleville, Recreation, Culture & Community Services, Red Cross Master Instructor Trainer, Belleville, Ontario

Tanya brings 30 years of experience in the recreation field working within the private, public, and not-for-profit sectors of recreation. Tanya has been employed by the City of Belleville as their Recreation Program Supervisor for the past 18 years; where she oversees all the City’s recreation programming, including aquatics. She has been a trainer with Red Cross for over twenty years and remains a current lifeguard and swimming instructor. Tanya has been teaching several programs to a wide variety of audiences for Red Cross, Lifesaving Society, and High Five; Including the Red Cross Aquatic Programmer Course at the ORFA Annual Professional Development Week. Tanya is a Certified Aquatic Professional with ORFA since 2011.


Tara S. Hughes, LCSW-R, President and Principal Consultant, Invicta Crisis Solutions, Portsmouth, New Hampshire


Tara is a Subject Matter Expert in Mass Casualty incident response, working directly with victims and families in a Family Assistance Center model. She has extensive experience working in all types of disasters and mass casualty incidents, with a particular focus on violence that impacts large numbers of people and the community as a whole. Tara uses her experience in trauma counseling and crisis response to ensure compassionate and effective care of people directly impacted by incidents. Her Mass Casualty response experience includes a deadly tornado in Enterprise, AL (2007), the crash of Colgan Air Flight 3407 (2009), the Haitian earthquake (2010), Slave Lake Alberta, Canada Wildfires (2011), the Newtown CT Sandy Hook school shooting (2012), the Boston Marathon Bombing (2013), the DC Navy Yard shooting (2013), the Orlando Pulse nightclub shooting (2016), the October 1 Rt 91 Harvest Festival shooting in Las Vegas (2017), the Schoharie, NY limousine crash (2018), the Pittsburgh Synagogue shooting (2018), and the Virginia Beach municipal shooting (2019). Tara is the President and Principal Consultant for Invicta Crisis Solutions, a nationwide consulting group that works with communities, organizations and universities to ensure strategic readiness, organized response and resilient recovery for families and victims directly impacted by mass casualty incidents. She is a Mass Violence Consultant for the US Department of Justice (OVC TTAC), and has a lengthy history of leadership roles in responding to natural and human caused disasters with the American Red Cross, including Family Assistance Center Lead, Northeast Division Disaster Mental Health (DMH) Advisor, DMH Chief, and Assistance Director for Operations.


Todd Jackson, Director of Insurance and Risk Management, Hockey Canada, Ottawa, Ontario

Todd oversees components of the National insurance program, emergency planning, crisis planning as well as safety programming and bullying, harassment and abuse prevention for the organization. Todd also sits on the IIHF Player Safety Committee. Todd began his career with Hockey Canada in 1999 as the manager of safety and risk management after serving 15 years as a Civilian Member of the RCMP. During this time Todd was also an integral part of growing the Hockey Trainers Certification Program in what was then the Ottawa District Hockey Association and was an active trainer with the National Women’s Hockey Team from 1994 to the 1998 Olympics in Nagano, Japan.

Todd has experience in building emergency plans for Hockey Canada events, team travel, and recently in building a crisis plan for the organization.


Jessica Jaremchuk, BA, LL.B, Director, Risk Management Services, Frank Cowan Company, Princeton, Ontario

Jessica Jaremchuk is the Director, Risk Management Services with expertise in risk consultations, and contract and legal reviews. Jessica has been with Frank Cowan Company since 2011, holding previous roles that included Regional Account Manager, Marketing and Manager, Risk Management Consulting Services. Jessica has delivered many educational seminars on various risk issues in both Ontario and the Atlantic Provinces and has been a keynote speaker at various association conferences. She has been involved in the development and implementation of the Company’s Risk Management Centre of Excellence.

Jessica has a BA from the University of Western Ontario and is also a graduate of the University of Western Ontario’s Faculty of Law. Jessica is the Board President of the Family and Children Services of Waterloo Region’s Foundation.


Jim Jessop, Director/Deputy Chief, Toronto Fire Services, Toronto, Ontario

Jim started his career in the fire service as a fire fighter in the City of Toronto in 1996 and currently serves as a Director/Deputy Chief with Toronto Fire Services, the fourth largest fire service in North America. He has previously served as the Fire Marshal and Chief of Emergency Management for the Province of Ontario. Jim has also been a Deputy Fire Chief in the Cities of Niagara Falls and London roles in which he championed the retroactive installation of sprinklers in care occupancies, enforcement of the Ontario Fire Code and data driven public education strategies. Jim holds multiple degrees including a Master of Business Administration from Brock University and a Master of Public Administration from the University of Western Ontario.


Marin Katov, Ph.D., OAA, Architect AIBC, SAA, Senior Architect, J.L. Richards & Associates Limited, Ottawa, Ontario

Marin has a decade of specialized sport and recreation expertise. He has focused on professional sport and community recreation projects, including stadiums, arenas, fitness, and aquatic facilities. His portfolio is well-rounded, including projects focused on master planning, feasibility studies, and facility programming. As a senior architect at J. L. Richards & Associates Limited, Marin is responsible for recreation projects design through to construction. He provides multidisciplinary team leadership, specialized consulting, and supplier coordination, and is involved on projects at a detailed level from start to finish.

Marin believes in a collaborative approach to design and project delivery. He works closely with clients and colleagues to foster integrated design processes and an inspiring and productive team environment.


Dave Malinauskas, President, CIMCO Refrigeration, Toronto, Ontario

Dave has worked his entire professional career in the refrigeration industry. Before Dave was in his current role, he served as the Director of Engineering for CIMCO and was heavily involved in all technical aspects involving refrigeration in ice rinks.


Don Marentette, National Director of First Aid Education Programs, Canadian Red Cross, Kelowna, British Columbia

Don is an Emergency Medical Technician Master Instructor Trainer with 20 years’ experience teaching safety programming. Don has been with Red Cross since 2009 after many years as a safety educator. He has contributed to multiple training curriculums from community-based Paramedics to Advanced First Aid programs. Don has a BSc from University of Windsor, holds a certificate of Adult Education, is a graduate of NAIT’s Advanced Care Paramedic program and Canadian Armed Forces Fire Academy. With over 25 years’ experience in emergency services in both military and civilian settings serving as a Fire Service Instructor, Paramedic, CBRN Technician, Advanced Peer Debriefer CISM, Don has devoted much of his adult life to creating safer environments both domestically and internationally.


Patricia Martel Ph.D., CEM, ABCP, Emergency Management Program Specialist, Niagara Region, Niagara-on-the-Lake, Ontario

Patricia is an experienced emergency management practitioner with +14 years experience in the field of emergency management. She has significant experience reviewing emergency management programs and providing recommendations that move them towards a more effective, proactive approach. She is a Certified Emergency Manager through the International Association of Emergency Managers and an ABCP through DRI International. Patricia completed a Ph.D. focused on effective operational emergency planning for vulnerable populations. Her research focused on the social science aspects of emergency management and complemented her background in the natural sciences. This included research on natural hazards with a focus on severe weather. She is an experienced storm chaser focused on improving public safety with +15 years experience. Patricia serves as the President of the Canadian Risk and Hazards Network; which aims to create an environment in which the hazards research, education and emergency management practitioner communities can effectively share knowledge and innovative approaches that reduce disaster vulnerability.


Dean McIntosh, Vice President, Events and Properties, Hockey Canada, Calgary, Alberta

Dean is proud to lead a team who deliver all events hosted by the organization including the World Junior Championship and the Women’s Worlds. A current member of the Canadian Sport Tourism Board of Directors and a former Board member of the Coaching Association of Canada; but perhaps the title he is most proud of, is being the father of three talented female teenagers. Dean began his career with Hockey Canada in the early 2000’s as senior manager of coaching after serving his time as an event manager at the Hockey Hall of Fame. During Dean’s 8 years as senior manager he helped integrate the National Coaching Certification Program in all 13 branches across the country and hosted various international coaching conferences. From 2008–2016 Dean was the director of marketing services and events at Hockey Canada, responsible for servicing the organization’s 20+ corporate partners and supervising the delivery of all domestic Events in Canada.


Sharon Milton, Manager, Recreation Services, City of Pickering, Ontario

With over 34 years experience in municipal recreation, responsible for pre-school through seniors programming, Sharon works with city colleagues to develop, and implement small and large special events within the City of Pickering. She has held numerous positions within the municipality, including supervising the Pickering Recreation Complex, and Pickering Museum Village. Sharon is a graduate of Wilfrid Laurier University, Psychology and Fanshaw College, Recreation Leadership.


Ed Struzik, Writer, Educator, Public Speaker, Edmonton, Alberta and Research Fellow, Energy and Environmental Policy, Queen’s University, Kingston, Ontario and Author of Firestorm: How Wildfire Will Shape our Future

Ed Struzik, for the past decade, he has been a regular contributing writer for Yale Environment 360, an international on-line journal offering opinion, analysis, reporting and debate on global environmental issues. Yale 360 is published at the Yale School of Forestry & Environmental Studies. His many other articles and essays appear in journals, such as Policy Options, Conservation Biology and Foreign Policy Review, and magazines and newspapers such as Scientific American, Natural History, National Geographic, Hakai, Ensia, the Los Angeles Times, The Conversation, Canadian Geographic, the Globe and Mail, and National Post. His most recent essay on climate and the environment is entitled “Fire and Ice.” It was commissioned by the Public Policy Forum in Ottawa. Mr. Struzik has earned more than 30 international and national awards for his writing and his books. Included among them are the U.S.-based Grantham Prize, which honours and encourages excellence in writing on the environment; the Sir Sanford Fleming Medal, which honours individuals who have made an outstanding contribution to the understanding of science in Canada, the Atkinson Fellowship in Public Policy, which provides year-long funding for the exploration of a public policy issue of national and international interest, and the Michener Award for public policy. The Michener is awarded each year by the Governor General of Canada and the Michener Foundation. Mr. Struzik has written six books and contributed to several others. His latest book is Firestorm: How Wildfire Will Shape Our Future, (Island Press, Washington D.C).

The book won the Science in Society Book Award in 2018.


Eric Stuart, QPM, BA Hons, UKCMA, Director, Gentian Events Limited, Coventry, United Kingdom

Engaged in Crowd Safety Management directly for 15 years but working with crowds since 1980, Eric’s 33-year police career in London culminated in a planning role for Notting Hill Carnival and London New Year’s Eve (2005-2010), with viewing audiences of 1 million and 450k respectively. In his final three years, he was the Chief of Staff for the planning and delivery of the 70-day London 2012 Olympic Torch Relay, he was involved with the selection of all members of the team and was the sole member engaged to see the event through from initial planning to delivery and debrief. His recent work includes supporting clients with the crowd safety challenges caused by the recent spate of terror attacks, as well as working with the UK government’s National Counter Terrorism Security Office (NaCTSO) to provide an appropriate response and advice to those emerging threats. He holds a BA Honours degree in Crowd Safety Management and, in addition to training others teaches University and introduction courses in the UK, US, and Canada for emergency services, local authorities and private companies where crowded places require careful crowd management in both normal and emergency situations. In May 2019 he was elected as the Chair of the United Kingdom Crowd Management Association and now leads that organisation in endeavouring to improve safety standards for crowd management in the UK. Eric is keen to ensure there is a better balance between the mathematics, physics and human behaviours when planning for crowds. In the 2013 New Years Honours, Eric was awarded the Queens Police Medal for Distinguished Service by HM Queen Elizabeth II.


Denise Waligora B.S., Training & Delivery Specialist, Mental Health First Aid, Mental Health Commission of Canada, Ottawa, Ontario

Denise has a Bachelor of Science Degree and over 20 years of working in the mental health field. Prior to joining the Mental Health Commission as Training and Delivery Specialist for Mental Health First Aid in 2011, Denise’s professional experiences included psychiatric nursing, Residential Program Director, IBI Therapist at CHEO, crisis worker and case manager in a justice program. Denise has been facilitating MHFA since 2008.