Advanced Recreation Facilities Business Management II (ILC-OL)

Course is Cancelled

Customer Service and Patron Relations Fredrick Horvath, CRFP, CMM III, former Director of Operations, Municipality of Clarington (retired)
Monday, September 26 and Tuesday, September 27 – 9:00 am to 12:00 Noon
Recreation Facilities and Emergency Management Patricia Martel PhD, CEM, ABCP, Manager, Emergency Management, CEMC, Niagara Region
Wednesday, September 28 and Thursday, September 29 – 9:00 am to 12:00 Noon
Supply Chain Management LouAnn Birkett, CSCMP, former Purchasing Manager, Regional Municipality of Durham (retired)
Tuesday, October 4 and Wednesday, October 5 – 9:00 am to 12:00 Noon
Interpersonal Communication Skills Brian Lambie, President, Redbrick Communications
Thursday, October 6 and Friday, October 7 – 9:00 am to 12:00 Noon
Human Resources Management: Union and Non-Union Work Environments Jamie Knight and Lucas Mapplebeck, Filion Wakely Thorup Angeletti LLP
Tuesday, October 11 and Wednesday, October 12 – 9:00 am to 12:00 Noon
Online Exam
The 2-hour online exam opens Thursday, October 13 at 9:00 am and closes on Wednesday, October 19 at 11:59 pm

NOTE: This course will be taught using Zoom. Participants need no special computer skills or set-up other than:

setting up a personal FREE Zoom basic account
an internet connection that should be able to provide a data download and upload minimum speeds of one Megabit per second (Mbps) or better - broadband connection is recommended.
a computer and monitor
a webcam, not compulsory but recommended
a microphone
desire to interact, network, and learn from the comfort of their home/office.

All course instruction and examination will be completed online in real time.

This course is worth 35 professional development credits towards recertification of any ORFA professional designation