Member Toolbox

Facility Touch Point Maintenance

The ORFA is confident that we will get through this current COVID-19 health crisis – operations will resume and when they do, they will not, and cannot look the same.  

Facility management is encouraged to identify how much additional cleaning and housekeeping will be required to maintain all recreation facilities to a higher standard of cleanliness and disinfection. Considering that health officials have recommended that common use areas need to be cleaned every 15-minutes to help control virus transmission, facility management will need to re-evaluate and adjust operations based on traffic use.

Facility touch point maintenance will become part of the recreation facility industry’s daily focus – our users will demand it. The challenge will be how it will be conducted when current staffing levels in the majority of recreation facilities are chronically understaffed. Please review How to Calculate Cleaning Times. Facility management will also need to research different equipment options that will effectively perform the disinfection of public infrastructure while increasing staff performance and ability to meet the new standard of facility cleaning and disinfection.

The ORFA is actively investing in a variety of tools that will assist members in this next generation of facility operations and management. Please review each of the following resources and opportunities that will form a comprehensive ORFA Facility Touch Point Maintenance Toolbox.

Facility Staff, Training and Certification

Building Operations, Maintenance and Management Training and Certification
ORFA provides an overview of training and certification relating to recreation facility cleaning, disinfection, maintenance and operations. Facility management is now, more than ever, being required to evaluate how competent staff are related to COVID-19 cleaning and disinfection, as well as how this type of training or certification might fit into future hires

Training Under Construction
The ORFA is currently developing an online training session on understanding the roles, responsibilities and challenges associated with keeping a recreation facility clean and disinfected. The training will focus on getting all team members to the same level of understanding of cleaning, cleaning terminology, and disinfection principles. It is designed to provide a strong foundation to this new world of recreation maintenance responsibilities.

Other Training Opportunities

WSIB First Aid Training
All certifications that expire after March 1, 2020 are automatically temporarily extended until September 30, 2020.


Recreation Staff Over the Age of 65 May Need to Stay Home Even if Healthy
With the COVID-19 self-assessment, one of the questions asks if a worker is “65 years old or older”.  Even if a worker answers “NO” to all other questions in the self-assessment, the result given states: “They should stay at home and monitor their health because they are part of an at-risk group.” As recreation facilities return to operations this information may need to form part of the return to work safely planning activities.


Screening Templates
Sample employee and contractor screening tool checklist.



SAMPLE: COVID-19 Workplace First Aid Procedures As the facilities industry strives to re-enter and reopen, staff will require direction on how First Aid will be provided for both workers and users. The following draft template is offered as a starting point to designing a workplace specific directive.

Infectious Disease Emergency Leave
The Ministry of Labour states that employers are unable to ask employees to provide positive or negative COVID-19 test results. For an overview of the type of information that can be requested. More

Improved Facility Operations and Maintenance Resources

Designing an Effective Facility Operations Team

Developing an Effective Recreation Facility Maintenance Task Management System


Recreation Facility Cleaning Chemistry 101


Disinfection Chemicals May Need a Drug Identification Number (DIN)
As facility management designs a cleaning and disinfection plan, it is important to understand the expectations of Health Canada when selecting these products. 


Members Cleaning and Disinfection SOP Sample Templates
As ORFA members invest in improving Standard Operating Practices (SOP), we invite the submissions of samples that can be used by others as templates towards improved industry operations. Please share your samples by sending them to




Draft Guidelines and Best Practices
This section is where new resources are placed for member review and input prior to adoption as industry best practices. They are open for review for 30-days and then moved into the Resource Centre – Guidelines area. This is your opportunity to assist in shaping our industry.

Recreation Worker Essential Health and Safety Training Guideline
This resource outlines the known recreation worker training responsibilities. It is designed to assist members in developing a training plan toward improved compliance.


Developing or Enhancing a Recreation Facilities Housekeeping and Maintenance Plan
This resource is included with a new online training course and includes as step by step guide to assist members in refreshing or developing a comprehensive housekeeping and maintenance plan.

Facility Contact and Disinfection SOP Guideline
This resource is a set by step guide on how to develop an effective Standard Operating Practice (SOP) for facility cleaning and disinfection

Coronavirus and HVAC Systems:

ASHRAE Releases Guidance Material(s)

In response to ongoing developments, ASHRAE has released proactive guidance to help address coronavirus disease 2019 (COVID-19) concerns with respect to the operation and maintenance of heating, ventilating, and air-conditioning systems.

Cleaning and Disinfecting Fleet Vehicles and Equipment
Cleaning and disinfecting fleet vehicles and equipment should occur at various times throughout the day by the user. These times includes: the start of shift, between employee usages, and at the end of shift.  


Office Cleaning and Disinfection
second in a series of in-house health and safety procedures developed by the City of Peterborough to stop of spread of COVID-19 in the workplace. 


Building Elevator Spacing
Facility managers should consider controls for elevators in their buildings. The attached example from the City of Kitchener is an excellent guiding template.


Standing Water May Make Buildings Sick
While millions of people are under orders to stay home amid the coronavirus pandemic, water is sitting in the pipes of empty office buildings and gyms, getting old and potentially dangerous.


Hand Hygene
Overview to hand hygiene which may be helpful when designing workplace specific directives.


Learning About COVID-19
A solid plan of action from 3M that facility managers can enact against an emerging pathogen, such as the 2019 Novel Coronavirus (COVID-19), is to learn as much as they can about the pathogen in order to best collaborate with their on-site industrial hygiene professionals to determine optimal protocols for cleaning and disinfecting.

COVID-19 - Don't Take It Home
A guide for workers who take their clothes or work wear home with them.
Public Health Guidance for Use of Public Washrooms
A guidance document from Simcoe-Muskoka District Health Unit for the use of public washrooms.

Physical Distancing and Touchpoint Reduction: COVID-19 Strategies for Returning to the Workplace
An excellent guidance resource from the City of Toronto Ergonomics Team.


Handling Cash
Handling cash and processing payments during the COVID-19 pandemic SOP from the Grand River Conservation Authority.

Trail Guidelines
Trans Canada Trail has developed guidelines outlining responsible trail operation and visitor management during the current COVID-19 outbreak. These guidelines reflect the best available scientific evidence together with expert opinion from Canadian public health officials on reducing the spread of the novel coronavirus.
Physical Distancing
Notices developed by Oxford County for meeting room space and washrooms.

Meeting Room


CITY OF TORONTO, Bill 511, BY-LAW -2020
To impose temporary regulations requiring the wearing of masks or other face coverings within enclosed public spaces.


Masks and Face Coverings
In Peel and Ontario, it’s now mandatory to wear a mask inside all public spaces, including transit, offices and workplaces, to help prevent the spread of COVID-19.

Know The Difference Between Face Masks
Respirators, Surgical Masks, and Non-Medical Masks


Check Before You Rec
The cities and townships of Waterloo Region have worked together to standardize the protocols for recreation facilities and community centres as much as possible to ensure consistency and help everyone understand the rules. Standardized rules around pre-screening, physical distancing, use of face coverings and no re-entry after screening have all been developed in consultation with Region of Waterloo Public Health. Each regional municipality is responsible for updating their own websites with the following press release and linking to their corresponding facility information webpages. Each municipality is also responsible for their own social media, utilizing the graphic templates provided.

 Press Release

Social Media #1

Social Media #2

Canadian Thoracic Society
The Canadian Thoracic Society supports the public health recommendation to wear a non-medical face covering when it is not possible to maintain 2 meters of physical distance from others.


General Infectious Disease Risk Assessment
“Have you done a risk assessment?”. If you're not sure how to or what this assessment requires,  consider PSHSA's new “General Infectious Disease Risk Assessment (IDRA)” tool on their website. It comes with instructions so you should be able to read it and conduct the IDRA yourself.

Simple Hacks to Make Your Face Mask More Effective
Canadian respirologist Dr. Samir Gupta explains the latest COVID-19 mask recommendations and demonstrates simple hacks to make yours more effective.
Region of Waterloo Public Health
Region of Waterloo Public Health recommendations for COVID Carpooling and Contract Tracing.


Contract Tracing

SAMPLE Cleaning and Disinfection Procedure

  1. Cleaning is recommended after each use. Nitrile or vinyl gloves should be worn during cleaning as well as other personal protective equipment (PPE) as indicated.
  2. Remove any filters or cartridges. The full facepiece may be further disassembled as necessary.
  3. Remove accessories as necessary and as directed in the operating and maintenance user instructions.
  4. Inspect the full facepiece per the operating and maintenance user instructions to identify any damage or excessive wear. Repair or replace the full facepiece as necessary.
  5. Clean the full facepiece by immersing it in warm water not to exceed 110 °F (43 °C), and scrub with soft brush until clean. Add neutral detergent if necessary. Do not use cleaners containing lanolin or other oils. NOTE: Solvents and strong detergency may damage respirators and respirator components and should not be used for cleaning.
  6. Rinse thoroughly with fresh warm water.
  7. Disinfect the full facepiece with the selected disinfectant solution, strictly following the manufacturer’s user instructions either by spraying to completely cover all surfaces or full immersion in a container of solution for the instructed dwell time. Do not exceed the concentration and dwell time.
  8. Rinse thoroughly with fresh warm water.
  9. Air dry in a non-contaminated area or follow the directions provided in the operating and maintenance user instructions provided with the full facepiece.
  10. Inspect and reassemble the respirator as described in the operation and maintenance user instructions.
  11. The respirator should be stored in a non-contaminated area when not in use.
  12. Replace the unit based on recommended lifecycle of device.

Important Rental Information RE: COVID-19 Protocols

Space: Outdoor Field & Diamonds when in Red.


Input on the Use of UV Germicidal Light Systems

Member input via ORFA's Discussion Board.


PSHSA Fast Fact on PPE for COVID

There is often confusion about what is a “mask” vs. “face-covering” vs. “respirator”. This bulletin explains the differences.


PSHA - Conducting an Infectious Disease Risk Assessment

During the COVID-19 pandemic many things have changed in our society, but when it comes to occupational health and safety, not much is new.

Employers and supervisors must still have a risk management program in place to recognize, assess, control and evaluate risks in the workplace. All workplace parties have a role, and everyone must do their part to successfully identify occupational health and safety risks and implement controls to mitigate these risks to keep people within acceptable levels of health and safety risk.


PPE in Non-Healthcare Workplaces During COVID-19

This fact sheet is designed to assist organizations and the frontline worker understand the benefits and limitations of the various types of facial PPE so they can make informed decisions about selection.


Infrastructure Health and Safety Association (IHSA)

is recommending that workers follow the Ministry of Health COVID-19 Variant of Concern Guidance Document, and, in addition to using proper face masking protocol, all those working in member industries within close proximity to others should also use eye protection that fully covers the eyes. This means safety glasses with side shields, goggles, face shields, or other forms of face/eye protection.


TSI Inc. - Indoor Air Quality Handbook

A practical guide to indoor air quality investigations. 


The Great Debate: Mandatory Vaccination Policies

As Canada’s vaccine supply steadily increases, and more people gain access to inoculations, it has spurred renewed hope that an end to the pandemic is in sight. Increased vaccine access has also caused many employers to consider afresh the viability of mandatory vaccination policies. In this update management labour and employment lawyers provide answers to some of employers’ most pressing questions about COVID-19 vaccinations and the workplace.


Ontario Provincial Guidance for Screening Workers has been Updated

Under the revised screening questions, fully vaccinated employees (≥14 days after receiving their second dose) will be cleared to attend work even if they,

  1. have been identified as a close contact
  2. received a COVID exposure alert from the cell phone app
  3. have travelled outside of Canada
  4. are living with someone experiencing COVID symptoms and/or waiting for test results
Special Events Planning Guide and Application

The City of Peterborough uses an online application if you intend to use a City park, facility or street for an event. This Manual and Application is intended to support and guide you through your planning process and help you understand your obligations.

Education on Benefits of COVID 19 Vaccination

Appendix 2 in the Directive #6 Resource link above has a number of presentations that you can use.


Completion Certificate

Toronto Public Health and provides a completion certificate when the individual has completed this training.


Sample Statement of Medical Exemption COVID-19 Immunization- Public Use


Cleaning Schedule

Fact sheet from Ontario Public Health that reduces cleaning from twice a day to once a day as of July 31, 2021.

PSHSA - OHS Considerations for Implementing a COVID-19 Vaccination Policy

As the COVID-19 pandemic continues to affect Ontario workplaces, employers are faced with the task of ensuring the safety of staff, clients and visitors while preparing to return to the workplace. In this effort, many public and private organizations have taken the initiative to implement COVID-19 vaccination policies.


COVID-19 Rapid Antigen Testing - Twsp. of Southgate

A shared template protocol for Rapid Antigen Testing for unvaccinated employees with the Township of Southgate. Regular Rapid Antigen Testing is used as a measure to assist in infection control to reduce transmission and spread of COVID-19.


Facility Revenue Generation and Recovery Opportunities

How to Pay for The Potential Increased Cost of Operations
Members will be challenged to generate revenue to offset these new potential costs. The following resources will help stimulate discussions on how to meet these expectations.

Facility Branding Guidelines
This resource looks at the opportunities and challenges to branding recreation infrastructure.


Ready, Shoot Aim – Recreation Facility Revenue Generation & Analyzing and Calculating Recreation Users Fees
This resource looks at the historical process of setting recreation users fees while discussing how fees may need to be calculated moving forward.

View PDF I and PDF II

Ontario Recreation Facility Property Assessment Guideline
This resource is in its final stage of membership review. It looks at what parts of recreation facilities may or may not be taxable under current laws. Evaluating past ental relationships to ensure compliance may need to form part of the revenue generation review.


Template/Tool For Re-Opening Consideration
The City of Thunder Bay, Emergency Response Planning Team has created a template/tool to help evaluate what the pre-pandemic situation was and what the financial impacts maybe moving forward. Noting that some services maybe pushed off until next year (example – summer services such as outdoor pools as the facility and staffing start up process is not feasible).

 View and PDF

Extended shelf-life for rapid antigen tests

To all sites performing rapid antigen testing:

Please be aware of the following extensions for the shelf-life of Abbott Panbio and BD Veritor rapid antigen tests.