Advanced Recreation Facilities Business Management II (ILC-OL)

Advanced Recreation Facilities Business Management II

October 20 to 31, 2025, 9:00 am to 12:00 pm

This course complements the subject matter covered in the Advanced Recreation Facilities Business Management I course and further explores areas of strategic importance to the business management of recreation facilities.

• Session 1: Customer Service and Patron Relations, Fredrick Horvath, CRFP, CMM III, former Director of Operations, Municipality of Clarington (retired)
  • October 20 and 21, 2025 - 9:00 am to 12 Noon
• Human Resources Management: Union and Non-Union Work Environments, Lucas Mapplebeck, LL.B., Partner, Filion Wakely Thorup Angeletti LLP
  • October 22 and 23, 2025 - 9:00 am to 12 Noon
• Interpersonal Communication Skills, Brian Lambie, President, Redbrick Communications
• • October 24 and 27, 2025 - 9:00 am to 12 Noon
• Recreation Facilities and Emergency Management, Patricia Martel, PhD, CEM, ABCP, Manager, Emergency Management, CEMC, Niagara Region
• • October 28 and 29, 2025 - 9:00 am to 12 Noon
• Supply Chain Management, LouAnn Birkett, CSCMP, former Purchasing Manager, Regional Municipality of Durham (retired)
• • October 30 and 31, 2025 - 9:00 am to 12 Noon

Course Description

This course is worth 35 professional development credits towards recertification of any ORFA professional designation